When Apple surveys a new market, what do they find? With MP3 players they saw computers that play a MP3 data file.
Apple decided to help humans manage their music. Not play data files.
Other manufacturers focus on early (computer geek) adopters. For these people, complicated technology is like a game or a challenge. So when these manufacturers get ready to ship, they call in a designer a month before and slap on a "skin" which is pretty but pointless.
Apple focuses on the early majority, the other side of "
the chasm." And that is why every Apple product -- from the iPod to iPhone -- are pronounced dead on arrival from day one. Those early adopters hating the iPod or certain lacking features on the iPhone don't see cutting edge features -- but they aren't the target customer.
Apple doesn't invent or introduce new features. Apple didn't invent the scroll wheel or touch screen. They simply gave a reason for them to exist in products. Other manufacturers see product cases as a "Feature Bucket," they simply cram as many features into the case as possible. Whether any user can operate the thing is almost irrelevant.
When the iPhone was introduced, Google had minimal traffic from "mobile search." All of a sudden iPhone search traffic surprised Google engineers. The difference? Search humans can use versus search tacked on as a feature.
So Apple sells truckloads of product at premium pricing. And technologists grind their teeth and call Apple customers mindless dunces and worse, all while they continue to focus on technology rather than interaction design and human factors.
Everywhere designers are kept on a short leash and are fed table scraps. Manufacturing tells designers what they can't do.
In other manufacturing, innovative concept designs are seen at trade shows -- not available for purchase. Apple takes the concepts out of the design dungeon and puts them out to sell. And then they eat everyone's lunch.