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Author Topic: Inkscape freezes when started with my current user account (Windows 8)  (Read 1056 times)

April 04, 2018, 04:10:13 AM
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FritzK

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Hello there, I hope this is the right forum to ask. If not, please don't mind to much and tell me, where to go... :)
Today something really strange happened:
I was working with Inkscape, as I'm doing it since many years now, when suddenly Inkscape started freezing while I was cutting pictures from a PDF. Since then it immediately starts freezing after I start it. I tried many different ways to repair it (restarted many times and reinstalled different versions), but it just doesn't want to get back to normal. Then I figured out, that I can start the program without any problem, when I create another user account (or use the admin mode) in Windows. Thus, I suppose that there is some trace of the old Inkscape version in the user account (perhaps in the registry) that is not deleted when I deinstall the program. However, my work space doesn't allow me to be logged in as an admin constantly and my current user has a lot of permissions that are not easy to transfer to another account.

I tried to delete every trace of the old Inkscape version by using "regedit", however the keys for Inkscape are not deletable...

Does anybody here have an idea how to solve this problem?

Thanks a lot in advance,
Fritz
  • 0.92.3
  • Windows 8

April 04, 2018, 01:16:07 PM
Reply #1

Moini

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Wow, that sounds like nothing I've ever read about, but definitely serious!
(the pdf cannot have been infected with some malware? Does it come from a secure source?)

Does Inkscape start up all right when you rename your preferences file (which should be  C:\Users\user name\AppData\Roaming\Inkscape\preferences.xml)?
Do not delete! Only rename.

If that doesn't help please follow the instructions here:
https://inkscape.org/en/learn/faq/#inkscape-does-not-start

April 05, 2018, 01:25:25 PM
Reply #2

brynn

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Welcome to the forum!

Regarding Moini's suggestion re malware, you might want to consider running your anti virus scanner, just to be sure.

After you restarted and reinstalled different versions, were you always using that same PDF for testing?  I'd be interested whether the problem is happening in new blank docs.

When you say you were "cutting pictures from a PDF", do you mean you were cutting whole images out of the PDF and pasting somewhere else (or just deleting)?  Were they raster images?

If it's a very large PDF with many raster images, and you always were using this particular PDF file for testing, it could be you just hit a typical performance issue with Inkscape.  Raster images can rack up the MB really fast, and if for example, you had selected 5 images to cut or delete, or if for example, you accidentally moved them while selected -- that could lock up Inkscape.

But, if by "cutting pictures from a PDF" you mean you were using the Pen tool to draw paths, to cut them out - that's a different story, and unless there are hundreds of nodes, not likely to cause performance problem.

If none of that fits, and if you're still stuck after everything Moini suggested, I would suggest contacting developers.  You could use the User mailing list https://inkscape.org/en/community/mailing-lists/.  Or you could probably find someone on the development IRC channel to help:  https://inkscape.org/en/community/discussion/

Let us know what happens.  I'll be interested to follow this.
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April 06, 2018, 05:22:19 AM
Reply #3

FritzK

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Wow, thanks a lot for the quick answer and for the warm welcome. Renaming the preferences-file indeed appears to have solved the problem. :)
The PDF's were created by my scanner just minutes ago, so I don't think that it creates infected files. However, they were partly quite huge (>100MB), because I scanned whole books to crop specific figures. To keep the quality of the figures as good as possible, I like to use Inkscape here. Thus, the performance issues you mentioned, could indeed be the cause for my problems. However, I don't understand, why this performance issue was "saved" for such a long time and even outlasted the de- and reinstallations.
Nevertheless, I'm really grateful for your help. The positive side effect of this whole issue was, that I finally registered in this forum, after being a passive reader since years... :D
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April 06, 2018, 06:21:02 PM
Reply #4

Moini

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Can you please share the broken preferences file (which you've only renamed, not deleted, so if there's a bug, it can be fixed)?