Author Topic: DWrite.dll not found  (Read 1333 times)

July 25, 2019, 07:58:33 PM
Read 1333 times

Cynthia Moore

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I just downloaded the latest version and tried to install it on my Win XP system. After several minutes, the install got to the "Finish" stage. With "Start Inkscape" checked, I clicked on finish and got the attached error message.

InkScape 20190725 DWrite.dll not found.jpg
*InkScape 20190725 DWrite.dll not found.jpg
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As suggested, I tried re-installing. Same error.

I then checked the main website and found that XP is not supported by this version.

Why didn't it say that before going through an installation that could not succeed? Is InkScape really flakey? Reading the forum messages, I see lots of comments about bugs and weird behavior.

July 26, 2019, 06:10:50 AM
Reply #1

Moini

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It said that on the download page.

What is the reason that you aren't using a more modern, still supported operating system?

July 26, 2019, 07:24:28 PM
Reply #2

Cynthia Moore

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It said that on the download page.
Yes, so I saw after I spent 15-20 minutes trying a couple of installations.

But this ducks my central question. Don't you think the installation program should check the OS version and inform users who don't read all of the instructions first?

Quote (selected)
What is the reason that you aren't using a more modern, still supported operating system?
Not that it has anything to do with my question, but I am using Win 10 as well as Win XP. I have several applications that I need to convert before I can dump XP.

July 27, 2019, 05:26:11 AM
Reply #3

Moini

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Well, that would be useful, but it's not within my power to change. You can, however, make a bug report: https://inkscape.org/report

(but I think it goes without saying that Inkscape is not published for operating systems that are out of support for 5 years already - you have a solution, which consists of using an older version of Inkscape)

July 28, 2019, 05:16:36 PM
Reply #4

brynn

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The reason there is so much discussion about bugs and weird behavior is that this is primarily a support forum.  New users see all sorts of behavior that they think is weird, but really they just don't understand.

Also, because Inkscape is an open source program (not proprietary) the entire community, including ordinary users, are both capable of, and encouraged to report problems.  We all want to make Inkscape better.  So speaking personally, if someone reports something that doesn't seem right to me, I want to investigate, and make sure that a bug report is not needed.

In proprietary programs, they don't want bugs to see the light of day, because it will cost them money.  So they keep all that discussion in private channels.
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July 28, 2019, 09:52:51 PM
Reply #5

Cynthia Moore

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In proprietary programs, they don't want bugs to see the light of day, because it will cost them money.  So they keep all that discussion in private channels.
I dunno. There are a lot of bug reports and other complaints on forums dealing with Microsoft and Adobe products.

So do you agree with me that the 92.4 install program not checking the OS and informing me that XP is not supported is a bug? If you really want new users to adopt the product, you would do everything possible to make getting started as problem-free as possible. My suggestion would be that the first thing it would do I check the OS version. If it is not supported, tell the user that and then tell them where to get an older version that does.

Just my 2 bits

July 29, 2019, 03:43:26 AM
Reply #6

brynn

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Quote from: brynn on July 28, 2019, 05:16:36 PM
Quote (selected)
In proprietary programs, they don't want bugs to see the light of day, because it will cost them money.  So they keep all that discussion in private channels.

I dunno. There are a lot of bug reports and other complaints on forums dealing with Microsoft and Adobe products.

Does that make you wonder if MS and Adobe products are flakey?  Or did I misunderstand your comments?  It sounded like you found discussion of bugs to be a bad thing, so I was grasping for some logical explanation.

Quote (selected)
So do you agree with me that the 92.4 install program not checking the OS and informing me that XP is not supported is a bug? If you really want new users to adopt the product, you would do everything possible to make getting started as problem-free as possible. My suggestion would be that the first thing it would do I check the OS version. If it is not supported, tell the user that and then tell them where to get an older version that does.

Just my 2 bits

Well I guess I can see both sides of the argument. 

On one hand, of course it would be convenient for those people who are still using XP, to see such a warning when they try to upgrade Inkscape.

On the other hand, I wonder how many Inkscape users are still using XP?  And how many of them aren't aware that it's officially unsupported?  Just some very quick research, I found one version of XP with EOL (end of life) in 2009.  All the other versions EOL in 2005 and 2006.  So that's 10 years ago in the best case.  It's hard to see it being worth developers' time to write this feature into the code, for so few users who might need it.  (keeping in mind the open source angle, meaning that Inkscape developers are not paid for their work)

If some reason existed for a larger than normal segment of the user population to be using an older os (for example, some compatibility issue with some needed companion program), that might make it more important.  But I can't think of any reason that might be affecting a large group of users.  As far as I'm aware, those who are still using XP have their own reasons, which are not related to Inkscape.

However, if you're aware of some reason why Inkscape users want to keep using XP, that is related to Inkscape, please do explain.  We certainly can refer your comments to developers.

Or of course, because Inkscape is open source, anyone can make a bug report, or discuss issues with developers.  So you're welcome to make your comments directly to developers.  This message explains the different ways you can contact them:  https://forum.inkscapecommunity.com/index.php?topic=628.0

(By the way, did you find an older version of Inkscape?  In the column on the right side of this page, you can access older versions:  https://inkscape.org/release/ )
  • Inkscape version 0.92.3
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July 29, 2019, 09:00:33 AM
Reply #7

flamingolady

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Maybe instead of writing new code for this, ask places to put a warning note on the download site(s). There aren't that many places to download inskcape, a mass email might suffice to them...    And/or add a warning at the top of the READ ME file. 

July 29, 2019, 04:53:09 PM
Reply #8

Moini

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There is a warning on the download page...